This English version is provided for convenience. If interpretations differ, the Spanish version controls.
Acceptance of terms
By using services provided by OneChat, you agree to comply with and be bound by these terms and conditions. If you do not agree, you should not use the services offered by the platform.
Service description
OneChat is an omnichannel platform for managing customer service across multiple social channels, including WhatsApp, Instagram, Facebook Messenger and Google Business Messages, among others. Services include chatbot automation, CRM integrations, conversation management and interaction analytics.
Account registration and use
Users must provide accurate and current information during registration. Each user is responsible for keeping credentials confidential and the account secure. OneChat is not responsible for misuse caused by user negligence.
License and access
OneChat grants a limited, non-exclusive, revocable and non-transferable license to access and use the services under these terms. No part of the service may be copied, modified, distributed, resold or commercially exploited without explicit written authorization.
Intellectual property
All intellectual-property rights related to the services, platform, website and content generated by OneChat remain the exclusive property of the company. No rights are transferred beyond those explicitly stated in these terms.
User responsibilities
The user agrees to follow these responsibilities.
- Do not use the services for illegal or fraudulent activity.
- Do not publish offensive, defamatory, misleading content or content that violates third-party rights.
- Keep information provided to the company accurate and current.
Limitation of liability
OneChat is not responsible for indirect, incidental, special or consequential losses, or loss of data or profits arising from use or inability to use the services. Total liability will not exceed the amount paid by the user during the previous three months of service.
Changes and termination
OneChat may modify, suspend or discontinue all or part of the services, with prior notice except in exceptional cases. OneChat may terminate or suspend an account that violates these terms.
Payments and billing
Payments must be made using methods established on the platform. Users agree to provide valid information and keep billing details current. Refunds are not offered except where explicitly stated.
Privacy
Please review the Privacy Policy for information about how data is collected, used and protected.
Governing law
These terms are governed by the laws in force in the United States. Disputes related to these terms will be resolved in the competent courts of that country.
Money-back guarantee
OneChat offers a thirty-calendar-day money-back guarantee from service activation, exclusively under the conditions in this section.
A refund applies only when the user demonstrates technical or functional failures directly attributable to OneChat that meet all of the following conditions.
- They significantly affect normal use of the platform according to its documented functionality.
- They were reported promptly through an official support channel, specifically by creating a support ticket.
- They were not resolved by the OneChat technical team within a reasonable period considering the nature and complexity of the reported incident.
The money-back guarantee does not apply in any of the following cases:
- Incorrect or improper use, or use contrary to the platform's official recommendations and documentation.
- Lack of knowledge, training or understanding of OneChat's tools, functionality or scope by the user or their team.
- Expectations that do not align with the actual characteristics of the contracted service.
- Violation of these terms and conditions by the user.
A written request must be submitted within the guarantee period and clearly state the reasons, related ticket number and any additional information needed to validate the case. OneChat reserves the right to evaluate the request and determine whether it qualifies under these conditions.
Contact
For questions about these terms, contact the support team through the OneChat website or email hola@onechat.co.