Visual automation
Build journeys with a drag-and-drop flow editor and advanced logic when you need it.
One platform. Every conversation.
Everything your team needs to turn conversations into growth.
Bring channels, customers, automation, AI and human teams together in one clear workspace—without stitching together a dozen tools.
18+ channels50+ integrationsBuilt-in CRM
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Capabilities
Built for the complete customer journey.
Design conversations, automate repetitive work, collaborate with context and learn from every interaction.
AI Agents
Answer, qualify and take action with contextual AI available around the clock.
Shared inbox
Keep every channel and teammate in one organized, collaborative workspace.
CRM and analytics
Capture customer data and understand messages, channels, bots and team performance.
Conversational commerce
Guide customers from discovery to purchase directly inside the conversation.
Voice and mobile
Extend service to AI-powered calls and keep conversations moving from mobile devices.
Advanced automation
Go beyond basic flows when the operation requires it.
Business teams can build visually, while technical teams retain the data, API and logic controls needed for more demanding journeys.
AI-assisted flow creation
Describe the journey you need and use AI to accelerate its first working version.
JavaScript functions
Run custom logic, transform values and handle specialized rules inside an automation.
HTTP requests and APIs
Send or retrieve approved information through external endpoints as part of the flow.
Connected data
Work with the built-in database, Google Sheets or third-party data sources when the process needs them.
JSON variables and operations
Store, structure and reuse complex response data across decisions and actions.
Dynamic content
Adapt messages, menus and next steps with customer data and system responses.
Dialogflow
Connect Dialogflow when an existing intent model forms part of your automation architecture.
Operational notifications
Alert teams through email, Slack or SMS when a flow reaches a moment that requires attention.
Business impact
Better conversations create measurable momentum.
- Fewer missed opportunities
- Faster first responses
- Consistent service across channels
- Clear context for every teammate
How it works
From disconnected messages to one customer journey.
Connect
Bring your customer channels and existing tools into OneChat.
Automate
Create flows and AI behaviors around the moments that matter.
Collaborate
Route the right conversations to the right people with full history.
Improve
Use CRM data and analytics to strengthen every interaction.