Cloud PBX
Operate your business phone system online so teams can connect without depending on an on-site switchboard.
Cloud telephony · PBX and IVR
Cloud phone systems with global numbers.
Deploy a cloud PBX with IVR in minutes and operate business calls with virtual phone numbers, call routing, recording and ready-to-use CRM integrations.
Plans from 2,000 minutes/monthFrom 1 virtual phone number10 outbound channels
Plans from 2,000 minutes per month
A phone package with the cloud PBX tools your team needs.
The published packages include the cloud PBX and IVR, CRM access, call recording, outbound capacity and related calling tools.
- From 1 virtual phone number
- 10 outbound channels
- Cloud PBX and IVR
- CRM and call recording
PBX and IVR capabilities
Business telephony ready to route every call.
Bring numbers, menus, call paths, recordings and team access together in a cloud-based phone system.
Interactive voice response
Use IVR menus and routing rules to direct callers to the right extension, team or destination.
Virtual phone numbers
Start with one virtual phone number and add the numbering your operation requires, subject to availability.
Outbound channels
Use the ten outbound channels included in the published packages for simultaneous calling capacity.
Call recording
Review recorded calls from the phone operation or a connected CRM when the integration supports it.
Premium routes
Use high-quality audio routes for supported countries and destinations.
Advanced call flows
Configure more than a basic phone menu.
Build the call paths your operation needs while keeping provider availability, country rules and connector scope explicit.
Multilevel IVR
Create nested menus that route callers to the right extension, team or destination.
Schedules and forwarding
Apply business hours and forward calls to another number or destination outside the configured schedule.
Voicemail
Capture messages when no one is available and keep them accessible to the responsible team.
Speech and keyword routing
Use speech recognition or keywords to guide supported call flows when the provider configuration allows it.
Payments during calls
Collect payments in supported call flows through compatible Stripe and Twilio configurations.
Automated outbound calls
Launch configured outbound calls for reminders, confirmations, campaigns and operational follow-up.
Published package benefits
Clear calling capacity with the operational tools around it.
- Inbound calls at no charge under the published plan conditions
- No call setup fee
- Call directly from compatible CRMs
- Listen to call recordings
Call supported destinations across the Americas.
Plans starting at 2,000 minutes support calls to Argentina, Brazil, Canada, Chile, Colombia, the United States, Guadeloupe, Martinique, Mexico, Panama, Paraguay, Peru, Puerto Rico and Venezuela. Availability and conditions depend on the selected package and destination.
Connect telephony with the CRM tools your team already uses.
CRM compatibility depends on the telephony provider, the selected plan, permissions, and a technical review. A registered connector name is not proof that a capability is currently available.
Extend workflows with OneChat automation.
The broader OneChat platform also supports JavaScript functions, HTTP requests, connected data, JSON variables, dynamic content and Dialogflow. These workflow tools are distinct from the PBX itself.
Setup path
From a phone number to an operating cloud PBX.
Choose the package
Define the monthly minute capacity, virtual number and calling destinations your team needs.
Configure the IVR
Set menus, extensions, schedules and routing rules for inbound calls.
Connect the team
Enable users, outbound channels and compatible CRM integrations.
Operate and review
Place and receive calls, inspect recordings and adjust routing as the operation evolves.