Natural language
Customers ask normal questions without commands or knowledge of the source system.
Intelligent integrations for sales and service
Connect artificial intelligence to your business.
OneChat AI Agents query authorized information from connected systems at conversation time—including ecommerce, ERP, invoicing, service operations and real estate inventory—to answer with context across every connected channel.
7 legacy connectors documentedAuthorized capabilities18+ customer channels
OneChat AI AgentOneChat MCP
ConnectedOneChat MCP · Live connection
Model Context Protocol
A standard connection between AI and external data or tools.
MCP is an open standard for connecting AI applications to external data sources and tools. OneChat MCP exposes only the queries and actions enabled for each integration, while provider credentials remain protected inside the service.
01Customer
02OneChat
03MCP server
04Business systems
Current information
The Agent queries the connected source during the conversation; freshness depends on each connector.
Controlled capabilities
Each connector exposes a defined set of lookups and, only where supported and enabled, actions.
Human handoff
The conversation can move to a teammate with its context preserved.
Seven documented legacy connectors
Connect OneChat with the systems that power your operation.
Commerce, ERP, real-estate and technical-service connectors have different permissions. The limits below are part of the product promise. This legacy list is preserved for technical reference; the integrations page contains the current verified catalog.
Ecommerce
Read-onlyWooCommerce
Integration for WordPress stores with expanded search, recommendations, orders, policies, tracking and notifications.
Available capabilities
- Search by name, keyword, SKU, UPC, GTIN, EAN, ISBN and codes saved in metadata.
- Query prices, images, links, categories, variants and availability.
- Verify inventory and recommend related products.
- Query orders, status and tracking after validating the purchase email.
- Show public policies available in WordPress.
- Query tracking through Shipment Tracking.
- Send WhatsApp notifications when an order status changes if the webhook is configured.
Ecommerce
Read-onlyShopify
Admin GraphQL connection for products, variants, collections, inventory, orders, policies and fulfillment.
Available capabilities
- Search by name, keyword, SKU, barcode and other identifiers.
- Query products, variants, images, links and collections.
- Verify inventory and availability.
- Recommend related products.
- Query orders and fulfillment after validating the email.
- Show available public information and policies.
- Automatically renew the token with the application's credentials.
Enterprise commerce
Read-onlyVTEX
Catalog, products, SKUs, categories, pricing, inventory and orders by sales channel.
Available capabilities
- Search by name, keyword, SKU and other identifiers.
- Query catalog, products, SKUs, categories, images and variants.
- Query pricing and inventory by sales channel.
- Recommend products by category.
- Query orders, status and tracking from OMS after validating the email.
ERP and invoicing
Read-onlySiigo Nube
Commercial and administrative information in natural language, without requiring customers to mention Siigo.
Available capabilities
- Search products by name or code and query public price and availability.
- Keep the catalog current through automatic incremental synchronization.
- Validate customers by identification number or NIT.
- Query invoices and deliver copies through temporary secure links.
- Read products from an invoice to help repeat a purchase.
- Analyze recent and frequent products and purchase frequency.
- Query quotations, their products and the public link generated by Siigo.
Business management
Controlled writes availablePony Pro
Connect OneChat with Pony Pro by Millenium Enterprise to handle commercial requests from WhatsApp, Telegram and web chat with current information.
Available capabilities
- Search products, references, presentations, prices and availability.
- Identify and validate customers by name, NIT or code.
- Query order status and detail.
- Generate and share order receipts in PDF.
- Register new customers when this function is authorized.
- Create orders directly from the conversation after customer confirmation and according to enabled permissions.
- Guide the customer from product search through order creation and tracking.
Real estate
Read-onlySmartHome
Current commercial information for developers and companies serving real-estate projects.
Available capabilities
- Query projects, inventory and availability.
- Show minimum, maximum and average prices in Colombian pesos.
- Compare up to 10 projects by availability and entry price.
- Search units by type, tower, bedrooms, status and price range.
- Show floor, areas, bedrooms, bathrooms, view, delivery, parking, storage and prices.
Technical service
Verified accessFixably
Turn service-center support into an intelligent experience with real-time lookups, traceability and automatic customer notifications.
Available capabilities
- Query repair status after securely validating the customer's identity.
- Report the received device, service progress, location, last update and customer-visible information.
- Show estimates, parts and registered services when applicable.
- Protect sensitive information and present only authorized, summarized data.
- Automatically record the interaction in Fixably to preserve service traceability.
- Send the configured WhatsApp template when the repair is ready for pickup.
- Configure rules, templates and automations, and audit notifications that were sent, skipped or failed.
- Use a secure connection with limited permissions and credentials encrypted inside OneChat MCP.
Natural conversations
Everyday questions the Agent can resolve.
“Is this product available and what is its current price?”
“What is my order status and how can I track it?”
“I need a copy of my invoice.”
“I want to buy again what I ordered last time.”
“Show me projects within my budget.”
“Compare these options by price, area and availability.”
“Create the order with these references and send the receipt.”
“What is the status of my repair?”
How it works
From your systems to intelligent service in three steps.
Activate OneChat
Configure the omnichannel platform, connected channels and AI Agent.
Connect approved systems
Enable compatible connectors with the required permissions and safeguards.
Start serving
The Agent queries, answers, recommends and escalates according to the enabled capabilities.
Custom MCP
Don’t see your system?
We evaluate its API, permissions and use case before scoping a custom MCP integration. Compatibility is confirmed during that review.